This policy was last updated and effective as of: June 27, 2023
Every day, you trust us with your health – one of the most personal areas of your life. At Abbott, that is a responsibility we take incredibly seriously.
Technology is transforming healthcare and the opportunities to learn how to better manage health, wellness and human performance through data are limitless. It is a privilege for us to learn from you and your experience with our products – and every day we hope to understand the science and our customers a little bit better than the day before.
Abbott may offer certain products, programs or services that have unique or additional terms, privacy notices and/or consent forms that explain how Abbott processes information. For details on any product-specific features, notices or terms, please review the terms for those products and services.
Please be aware that if you are using a third party device (for example a voice-controlled intelligent personal assistant device or service) to access an Abbott website or application, the third party device supplier may collect information, including Personal Information, via the device, even when Abbott does not, and you will need to contact that third party device supplier directly to obtain any such information.
“Personal Information” is information that identifies or relates to you as an individual or could be used to reasonably identify you. Personal Information includes “personal data” as that term is defined in applicable U.S. state privacy laws. Personal Information also includes “Sensitive Personal Information,” as defined below, except where otherwise noted. Personal Information does not include information that is publicly available, de-identified, or aggregated. Examples of Personal Information include, but are not limited to, your name, email address, mailing address, phone number, date of birth and gender.
“Sensitive Personal Information” means Personal Information that reveals a consumer’s Social Security, driver’s license, state identification card, or passport number; account login, financial account number, debit card number, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious beliefs, or union membership; contents of email or text messages; and genetic data. Additionally, under applicable U.S. state privacy laws, inferences drawn from Personal Information which are used to indicate an individual’s racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, or citizenship status may also be considered Sensitive Personal Information. Sensitive Personal Information also includes processing of biometric information for the purpose of uniquely identifying a consumer and Personal Information collected and analyzed concerning a consumer’s mental or physical health condition or diagnosis, medical history or treatment (collectively “health information”), sex life, or sexual orientation, citizenship or citizenship status, and Personal Information collected from a known child, as defined in applicable U.S. State Privacy Law. Sensitive Personal Information also includes “sensitive data” as that term is defined in the applicable U.S. State Privacy Law.
Abbott collects Personal Information online and offline in a few different ways:
From time to time, we may use or augment the Personal Information we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online. To protect your privacy, you should not provide Abbott with any information that is not specifically requested.
You may also give us permission to access certain personal information maintained by other service providers. For example, you may link your social media or Google account to Abbott, which allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check those policies before granting Abbott access. You agree that we are not responsible for any acts or omissions by these social media service providers.
Abbott’s Research and Clinical Trials
Abbott also collects Personal Information when you participate in a clinical trial or other research Abbott conducts. This may involve collecting data from you, healthcare providers, contract research organization, and clinical trial investigators. Please note, when Abbott collects Personal Information to conduct research or clinical trials, we provide you with more information about how your Personal Information will be used.
Abbott may collect, use, and disclose the following types of Personal Information.
Categories of Personal Information we may collect, use, or disclose
Purposes for collection, use, and disclosure
Categories of recipients to whom Personal Information may be disclosed
Identifiers, including name, email address, mailing address, online identifier, IP address, phone number, or other similar identifiers.
Provide you with our
Services, educational information, promotions and reward programs, customer service and support, process
transactions, communicate with you, conduct research, analytics and data analysis, deliver relevant advertisements, and comply with the law
Prospective consumers, consumers, website visitors, healthcare providers
Analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Customer records, (including Personal Information described in Cal. Civ. Code § 1798.80(e)), such as name, address, phone number, credit or debit card number, other financial information, medical information.
Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law
Characteristics of protected classifications, including age and date of birth, gender, ethnicity, marital status, sexual orientation, and medical condition or diagnosis.
Provide you with our Services, educational information, promotions and reward programs, customer service and support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law
Prospective consumers, consumers, participants in certain Abbott programs
Analysis firms, email, IT services and SMS vendors, professional consulting firms, auditors, accountants, and legal services firms.
Commercial Information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Analysis firms, advertisers, payment processing companies, customer service and support providers, professional consulting firms, auditors, accountants, and legal services firms.
Internet or other electronic network activity information, including IP address, browsing history, search history, and information on your interaction with Abbott Services and advertisements.
Services, conduct research, deliver relevant advertisements, and to prevent fraud
Website and mobile app visitors
Analysis firms, advertisers, email, IT services and SMS vendors, web hosting and development companies, and fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Geolocation data, including location information based on your use of our websites or mobile apps if you choose to provide it.
Provide you with our Services, conduct research, deliver relevant advertisements, and to prevent fraud
Audio, electronic, visual, thermal, olfactory, or similar information, including audio recordings of customer care calls
Prospective consumers, consumers, participants in certain Abbott programs, healthcare providers
Customer service and support providers, professional consulting firms, auditors, accountants, and legal services firms.
Professional or employment-related information, such as your educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education and work history (such as work experience, education and languages spoken).
Provide you with support, process transactions, communicate with you, conduct research, analytics and data analysis, and comply with the law
Healthcare providers, current and former employees and job applicants
Customer service and support providers, fulfillment companies, professional consulting firms, auditors, accountants, and legal services firms.
Inferences, used to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
Prospective consumers, consumers, participants in certain Abbott programs, health care providers, website and mobile app visitors
Professional consulting firms, auditors, accountants, and legal services firms.
Personal Information collected and analyzed concerning a consumer’s health
To provide you with our Services, process your transactions, provide you with educational information and customer support, provide promotions and reward programs, conduct research and to comply with the law.
Personal Information that reveals a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership
Personal Information that reveals a consumer’s genetic data
Your interactions with Abbott, including contents of communications with us and contacts through social media channels, your participation in Abbott hosted events, information about the Abbott programs, products and activities with which you have engaged, and details about your prescribing of our products and the agreements you have executed with us.
To provide you with our Services, process your transactions, provide you with educational information and customer support, provide promotions and reward programs, conduct research and to comply with the law.
Customer service and support providers, email, IT services and SMS vendors, professional consulting firms, auditors, accountants, and legal services firms.
We may use any of the categories of Personal Information listed above for our internal business purposes, such as data analysis, audits, developing new products, enhancing our Services, identifying usage trends and determining the effectiveness of our promotional campaigns. We may also use inferences drawn from Personal Information to create a profile reflecting your preferences.
At your direction, we may disclose your Personal Information to partners or other organizations with which we jointly develop and/or promote our Services.
We may aggregate, anonymize and/or de-identify data we collect about customers and site visitors and use it for any purpose, including product and service development and improvement activities. We may also combine information we gather about you on our Abbott websites and Services with our offline records, as well as records provided by third parties. We use this consolidated information to help us better design Abbott websites, products, and services to communicate information to you, to enhance our marketing and research activities, to serve you more relevant advertising and for other purposes, as disclosed to you from time to time.
Where required by applicable law, Abbott will only collect your Sensitive Personal Information with your consent. Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any Sensitive Personal Information on or through the website, in webforms or otherwise to us.
Abbott does not sell your Personal Information for money, but some of the ways in which we may share your Personal Information with certain third parties that provide services to us, such as analytics and targeted advertising services, may be considered a “sale” under California, Colorado, and Connecticut law, and may be considered a “share” under California law, as those terms are defined under those laws. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
Abbott may “sell” or “share” with third parties for cross-context behavioral advertising or targeted advertising the following categories of Personal Information:
We “sell” or “share” this Personal Information to third parties for advertising purposes. The third parties to which this Personal Information is “sold” or “shared” are advertisers and analytics vendors.
At Abbott’s discretion, it may also disclose aggregated, anonymized, or de-identified information that is not personally identifiable to third parties.
If you wish to receive further information regarding our record retention procedures, please contact us using the contact details provided under the “How Can I Contact Abbott?” section below.
Depending on where you reside, you may have certain rights and choices (with certain limitations and exceptions) regarding our processing of your Personal Information. Please note that some of these rights may vary depending on your state of residence.
Additionally, residents of California, Colorado, Virginia, Utah and Connecticut have certain rights with respect to the collection and use of their Personal Information. Those rights may vary by state. Such rights may be effectuated by submitting a request by clicking Privacy Rights Request. The potential rights include the right to:
Once you have submitted your request, we will respond within the time frame permitted by the applicable U.S. state law. To help protect the security of your Personal Information, Abbott will need to verify your identity in connection with any requests. We may contact you by email to verify your request. Depending on your request, we may ask you for information such as your name, an email address, or phone number that you have used with Abbott. We take steps to ensure that only you or your authorized representative can exercise rights with respect to your Personal Information. If you are an authorized agent making a request, we may require and request additional information to protect the Personal Information entrusted to Abbott, including information to verify that you are authorized to make that request.
There may be situations where we cannot grant your request, for example, if you make a request for access and we cannot verify your identity, we will not be able to comply with the request. We may also be unable to comply with your request to delete if we have a legal or regulatory obligation to keep your Personal Information, such as when you participate in scientific research. Other reasons your request may be denied are if it jeopardizes the privacy of others or would be impracticable to honor.
Where we deny your request in whole or in part, we will take steps to inform you of the denial and provide an explanation of our actions and the reasons for the denial. If you are a Colorado, Connecticut or Virginia resident, you have the right to appeal Abbott’s decision to deny your request regarding your Personal Information, in whole or in part. To appeal our decision click Notice of Appeal. We will process and respond to your appeal within the time frame permitted by the applicable U.S. state law.
You may exercise any of your applicable rights and choices set forth above in relation to your Personal Information by contacting us using the details provided under the “How Can I Contact Abbott” section below, by clicking Privacy Rights Request or by visiting www.Abbott.com and clicking the “Your Privacy Choices” link found at the bottom of the website.
Global Privacy Control (GPC) Signal
California, Colorado and Connecticut residents may opt-out of the “sale” or sharing of Personal Information for cross-context behavioral advertising purposes and/or targeted advertising as those terms are defined by applicable U.S. state laws. To communicate your desire to opt-out, you may configure your browser to turn on the Global Privacy Control (“GPC”) signal, which will transmit your opt-out request to Abbott automatically
To turn on the GPC signal, you can download one of the supported browsers or extensions. You may visit https://globalprivacycontrol.org/#download for a list of the available browsers or extensions.If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Financial Incentive Programs
Abbott may offer financial incentive programs, such as a benefit or other offering for our use of your Personal Information. Abbott will enroll you in such programs after obtaining your informed consent, pursuant to the Terms & Conditions of each financial incentive program.
For more information on each financial incentive program, please see the Terms & Conditions that apply to the applicable program. If you need assistance finding those Terms & Conditions, please email email@example.com.
You have the right to withdraw from any of Abbott’s financial incentive programs at any time. To withdraw, please see the Terms & Conditions that apply to the applicable program.
If you no longer wish to receive promotional marketing materials from us, you may opt-out of receiving such materials. You may unsubscribe from receiving marketing or other commercial emails from Abbott by following the instructions included in the email. We will work to comply with your request as soon as we can. Please be aware that once you have opted out of these programs, you will no longer receive any associated discounts, coupons or promotional offers that are part of the program.
Third Party Marketing
California law permits customers in California to request certain details about how their Personal Information is shared with third parties, and in some cases affiliates, if Personal Information is shared for those third parties’ or affiliates’ own direct marketing purposes. We do not share Personal Information with third parties or affiliates for those third parties’ or affiliates’ own direct marketing purposes. Californians may request information about our compliance with this law by contacting us at firstname.lastname@example.org. Alternatively, you may send a letter to the following address:
Attention: Privacy Office, Department EC10 100 Abbott Park Road
Abbott Park, IL 60064-6048
Any such request must include your name and “California Shine the Light Privacy Rights Request” in the first line of the description and, if sent by mail, must include your street address, city, state, and zip code.
Abbott does not knowingly collect or use any Personal Information from children (we define “children” as minors younger than 13). We do not knowingly allow children to order our products, communicate with us, or use any of our online Services. If you are a parent or guardian and become aware that your child has provided us with Personal Information, please contact us using one of the methods specified under the “How Can I Contact Abbott” section below and we will work with you to address this issue.
We may provide links to websites and other third-party content that are not owned or operated by Abbott. The websites and third-party content to which we link may have separate privacy notices or policies. Abbott is not responsible for the privacy practices of any entity that it does not own or control.
Cookies and Other Technologies
Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.aboutcookies.org
You can also control Flash cookies which we may use on certain Abbott websites and apps from time to time by clicking here. Why? Because Flash cookies cannot be controlled through your browser settings. Choices you make are both browser and device-specific.
Here are some of the types of information collected when visiting Abbott Websites:
Interest Based Advertising
Abbott hopes to deliver to you advertising for products and Services you need or want. Abbott, its serviced providers and partners, use common tracking tools, such as cookies, pixels, web beacons, and similar technologies, to automatically collect Personal Information about users for purposes of enhancing their online experience and delivering more meaningful advertisements. Like many companies, Abbott may also utilize third-party advertising vendors and other partners to collect this information. Certain laws define this as “cross-context behavioral advertising”.
Like many companies, we place advertisements where we think they will be most relevant to customers. One way we do so is by allowing network advertising companies with whom we work to place their own Tools when an individual visits Abbott websites and apps. This enables the network advertising company to recognize individuals who have previously visited Abbott websites and apps and to serve you ads based on your web browsing activity, purchases, interests and/or other information—a practice commonly referred to as interest-based advertising (“IBA”) or online behavioral advertising (“OBA”).
These advertising companies may also use these types of technologies to recognize you across the devices you use, such as a mobile phone or a laptop, and serve you ads on websites you visit and applications you use.
Retargeting. One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on an individual’s online activities on a different, unrelated site. For example, if you look at an Abbott product on an Abbott website, you may later see an advertisement for that Abbott product when you visit third-party sites. To do this, Abbott or its advertising service providers may use a device ID, cookie, pixel, web beacon or similar technology placed by Abbott or our service provider when you visit Abbott websites or apps or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites. You should consult the privacy policies of our service providers and other websites that you visit to understand how they collect and use your data.
Opting-Out of IBA, OBA and Retargeting Activities
As a participant of the Digital Advertising Alliance (DAA), we adhere to DAA’s Interest-Based Advertising principles by providing you enhanced notice, transparency and control of our digital marketing practices as stated at http://www.aboutads.info/principles/. Click here to opt-out of having your online behavior collected for advertising purposes and receiving behaviorally targeted advertisements from our advertising partners. Choices you make are both browser and device-specific. Also, certain versions of the iOS operating system permit you to “Limit Ad Tracking” in the system settings, and certain versions of the Android operating system allow you to “Opt-out of Interest-Based Ads” in the system settings. Options you select are browser and device specific.
Abbott Do Not Track Policy. Some browsers have Do Not Track (“DNT”) features that allow you to tell a website not to track you. These features are not all uniform, and some browsers may not be set up to honor such requests. Abbott honors the AdChoice DNT signals. Options you select are browser and device specific. Please be aware that limiting the ability of websites to set cookies, however, may worsen your overall user experience, and in some cases the sites will not work properly without cookies, local storage and similar technologies.
Transfer of Personal information Between Countries
If you have questions about your Personal Information, please contact us by clicking on the “Contact Us” link on the website you are visiting or by e-mailing us at email@example.com. Alternatively, you may send a letter to the following address:
Attention: Privacy Office, Department EC10
100 Abbott Park Road
Abbott Park, IL 60064-6048
In all communications to Abbott, please include the email address used for registration (if applicable), the website address or the specific Abbott program to which you provided Personal Information (e.g. Abbott.com, Similac.com, etc.) and a detailed explanation of your request. We will do our best to respond to all reasonable requests in a timely manner.
Please be aware that the website you have requested is intended for the residents of a particular country or region, as noted on that site. As a result, the site may contain information on pharmaceuticals, medical devices and other products or uses of those products that are not approved in other countries or regions.
The website you have requested also may not be optimized for your specific screen size.
Links which take you out of Abbott worldwide websites are not under the control of Abbott, and Abbott is not responsible for the contents of any such site or any further links from such site. Abbott is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement of the linked site by Abbott.
The website that you have requested also may not be optimized for your screen size.